Netandhost will disable any domain or service that fails to adhere to the following criteria as soon as we are made aware

1.1) Netandhost offers unlimited bandwidth for some plans based on customers requirement. By this, we mean customers will get default 1 GB of bandwidth for visitors to view per month. However, if they require additional bandwidth, it can be increased through their control panel at free of charge. Any hosted website or service with Netandhost must not use excessive amounts of server resources and bandwidth as specified here. The excessive list includes bandwidth, processor utilization and / or disk space or anything which affects other customers or performance of Netandhost Service

1.2) The primary scripts produced should not use the server as application server. It should be only used for displaying web content for the users. Some of the typical violation of script usage is given as example below

a. Using the server to build large volume of email from database and performing mass emailing or spamming is not allowed. Scripts that send a single email based upon user entered information or update a database are acceptable

b. Scripts should not attempt to manipulate the timeouts on servers

c. Scripts should not use excessive server or network resources in such a way that it will degrade and / or affect the performance of Netandhost service and / or affect services to our other Customers

d. Scripts should not access and / or change any system related settings. Because the changing the system related settings may affect server performance and become resource intensive.

e. Site should not contain any scripts that attempt to access privileged server resources or other sites on same server.

Netandhost.com takes extreme steps to maintain system integrity. However, netandhost.com is not responsible for loss of data due to any cause. To ensure the highest level of data protection, netandhost.com recommends that all information be backed up by the CUSTOMER. As with any data that you hold a high importance to, it should be in more than one location at all times. Customer agrees to take full responsibility for files and data transferred. All netandhost.com data backups are designed against hardware failure not customer user error

Netandhost.com guarantees 99.5% bandwidth uptime for all HTTP and HTTPS requests per calendar month on the above service plans. For the purpose of this SLA, only outages lasting a minimum of 15 consecutive minutes are considered a service outage for calculating availability. The SLA is subject to the following conditions and exclusions below.

Should Web site availability drop due to the bandwidth downtime below 99.5%, the Netandhost.com customer will be eligible for the following percentage credits based on the Monthly Recurring Charges (MRC). If the customer has opted for a prepay option, the credit will based on the equivalent MRC.

Web site availability Credit percentage
98.0% - 99.5% 20%
97.9% or below 40%

In addition to the service plan and billing history conditions above, Netandhost.com nameservers must be authoritative for your domain name. That is, a "whois" lookup on your domain name will display ns1.netandhost.com and ns2.netandhost.com as the authoritative nameservers.

This SLA covers service outages affected by areas considered under the control of Netandhost.com This SLA does not apply to service outages caused by or associated with:

Circumstances beyond the reasonable control of Netandhost.com, including, without limitation, acts of any governmental body, war, insurrection, sabotage, terrorism, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, e-commerce software, payment gateways, statistics or free scripts, Operating System, Database Systems) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA, Failure of access circuits to the Netandhost.com network, unless such failure is caused solely by Netandhost.com, Scheduled maintenance, including upgrades; emergency maintenance;

Domain Name Server (DNS) issues outside the direct control of Netandhost.com, including, without limitation, DNS Propagation or any delays in the registration or transfer of a domain name due to domain registrar or registry issues; browser or DNS caching that may make your site appear inaccessible when others can still access it; FTP, POP, IMAP, SMTP or shell customer access issues; Outages or SLA failures resulting from any act or omission by Customer or its agents, including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, etc.); negligence, willful misconduct; exceeding allowable monthly Site Traffic allocation; or any use of the services in violation of the applicable Terms Conditions

All accounts are set up on a prepay basis. Although netandhost.com reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payment is due each anniversary year following the date the account was established.

Netandhost.com reserves the right to suspend other services until the outstanding debt if there is any is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

Fees paid for any one of the services are non-transferable for other services once the service is activated. In addition some accounts incur set-up fees, these charges are also non-refundable.

The Internet is global in reach. Consequently it is possible for anyone using the internet to break the laws of any country. Customers are therefore advised to take all reasonable steps to avoid breaching relevant laws.

Netandhost.com reserves the right to revise its policies at any time without notice. Customers are requested to see the SLA from time to time.